frequently asked questions
quick answers about our products, your routine, shipping, and support. still curious? we're one message away.
start with dewy, our collagen wrapping mask, two to three times a week to reset and smooth. then use veil, our red ginseng renewal cream, every night to keep skin hydrated and glowing. that's the whole ritual.
yes, they're made to work as a pair. dewy resets, veil maintains. simple, and better together.
very. elducia is built for fewer steps and real results, so it's an easy place to start if you're stepping up your routine.
you'll feel the glow and hydration early. with consistency, skin looks smoother and more even over time. no rush, prevention is a long game.
yes, morning and night if you like. it's made for daily, long-term care.
our formulas are gentle and balanced. as with any new product, we recommend a quick patch test first.
we focus on prevention, simple routines, and formulas that pair traditional korean botanicals like red ginseng with proven actives. no noise, no pressure.
no. the textures are light, comfortable, and easy to layer.
yes, we ship worldwide. delivery times vary by location.
orders are processed in 1 to 2 business days. after that, delivery is usually 3 to 7 business days domestically and 7 to 14 internationally.
once your order ships, we'll email you a tracking link so you can follow it the whole way. you can also check anytime from your account.
we accept returns on unused, unopened items in their original packaging. see our returns page for the full window and how to start one.
let us know within 48 hours of delivery and we'll make it right.
email us at support@elducia.com. we usually reply within 24 to 48 hours.
